Shipping Information and FAQs
When can I expect to receive my shipment?
Averra Glow processes all orders within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Shipments typically arrive between 7-10 business days after the shipment date, depending on carrier availability and location. Please note that delays may occur if the shipment requires customs clearance, inspection, or if there are transportation delays caused by the courier service.
Domestic Shipping Rates and Estimates
Averra Glow offers flat rate shipping to the United States.
Shipping Information:
- Country: United States
- Estimated delivery time: 7 to 10 business days
- Price: $0.00
How can I track my order?
A tracking number will be provided in your shipping confirmation email. You can use this number to track your order at www.17track.net.
How can I change my shipping address?
Address changes are only allowed on the same day of placing an order until 10:00 pm (PST, GMT-8:00). To request a change, please contact us at [email protected].
Can I deliver to an address other than my billing address?
Yes, you can specify a different shipping address during checkout.
When will my order be shipped?
Orders are shipped on regular business days, excluding holidays. Orders placed on Saturday or Sunday will be shipped the following Monday.
What are your shipping rates?
We offer free shipping to all destinations within the USA.
Shipping to P.O. boxes
Some carriers have limitations regarding shipping to P.O. Boxes. Please check the carrier’s policy for details and communicate any issues to us.
Refunds, Returns, and Exchanges
We accept returns up to 14 days after delivery if the item is unused and in its original condition. We will refund the full order amount minus the return shipping costs.
If your order arrives damaged, please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these issues on a case-by-case basis and will work towards a satisfactory solution. Check our refund & return policy here.
Further Questions
If you have any additional questions, please contact us at [email protected].